FAQ

Current answers about using VizionLyst

Find answers about photo pairs, Listing Text, editing, submission results, recovery, processing allowances, and account setup.

Last reviewed Responsible reviewer: VizionLyst Product & Engineering

Pre-purchase

What is VizionLyst?

VizionLyst turns front-and-back card photos into reviewable eBay listing drafts, with identification and pricing assistance. You check the physical card, correct the proposed details, save your final values, and choose when to submit.

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Who is VizionLyst for?

VizionLyst helps occasional and higher-volume trading-card sellers prepare reviewed eBay listings from card photos. Choose a processing allowance that fits your monthly volume; every seller still checks the card, account readiness, listing values, and marketplace result.

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How does the VizionLyst free trial work?

Process 20 cards free for 14 days. No payment card required. The trial starts when your verified account is provisioned and ends after 14 days or 20 card pairs used, whichever comes first. No monthly refresh. Unused trial cards do not carry into a paid plan.

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Can I get another VizionLyst free trial?

One public trial per normalized email/account and connected eBay seller identity. A previous public trial tied to either identity prevents another trial. If you are ineligible, compare paid plans or contact support about your eligibility.

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Which trading cards does VizionLyst support?

VizionLyst supports Sports Cards, Pokémon, Magic: The Gathering, One Piece, Topps Chrome Disney, Disney Lorcana and Yu-Gi-Oh! through card-specific Draft workflows. Review the proposed identity and listing details before submitting.

Choose one product per Draft job and separate mixed stacks. For Disney, choose Topps Chrome Disney or Disney Lorcana before uploading.

Product support does not guarantee every set, printing, variant, language or grading context will be identified completely.

Rush Duel is excluded. Compare uncertain printing details with the card and correct identity, price, account or marketplace blockers before submission.

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Do I need to install a desktop application?

No. VizionLyst runs in a compatible web browser with internet access. Sign in to your active account to use Settings, Draft, List, and History; uploaded images, processing, billing, and eBay operations use connected services.

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Does VizionLyst guarantee identification, pricing, or sales results?

No. Identification, pricing, listing acceptance, sale timing, and sale price are not guaranteed. Image quality, reference data, account settings, market conditions, and provider availability affect results. Check the physical card and approve every listing decision.

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Setup

What do I need before I start?

Have an active VizionLyst account, access to its verified email, the eBay seller account you intend to connect, and clear card photos. Start with a small batch of one supported product to check pairing, processing, editing, and submission.

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What do I need to start the free trial?

Use a verified email and create a password. Trial signup does not request a personal name or payment card. After provisioning, connect your intended eBay seller account; that seller identity must be eligible before trial scans begin.

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How do I sign in to VizionLyst?

Open the VizionLyst application and sign in with the email tied to your active account. The identity provider handles verification, recovery, and available multi-factor authentication. If your verified identity is not linked to an active account, contact support.

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Why does VizionLyst ask me to connect eBay?

Connect your intended eBay seller account so VizionLyst can check readiness and submit the listings you approve. Authorization happens on eBay through OAuth; VizionLyst should never ask you to enter your eBay password. Connection alone does not guarantee listing acceptance.

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Which Settings steps should I review?

In Settings, review Account, Connection, Policies, Store Categories, Listing Text, and Automation. Complete the required readiness steps before Draft. Skip a policy or store-category step only when Settings offers that choice and it does not apply to your seller setup.

  1. Connect and confirm the intended eBay seller account.
  2. Import and review the applicable policies and store categories.
  3. Review Listing Text defaults and Automation choices.
  4. Use Go to Draft after the required readiness steps are complete.
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Can VizionLyst use my eBay policies and store categories?

Yes, when available for your connected seller account. Import and review applicable policies, store categories, and mappings in Settings. Confirm defaults, seller location, and listing requirements before submitting; imported values alone do not make every listing ready.

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How do I apply saved Listing Text to an existing job?

Saved Listing Text applies to later jobs. To update an existing job, open its Listing Text settings and choose Refresh Current Job when available. This is an explicit action; saving a template or viewing a preview alone does not refresh existing work. Review the updated listings before submitting.

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Draft

Which image files can I upload?

Upload valid JPG/JPEG, PNG, HEIC, and HEIF images with readable identifying text and visible condition evidence. VizionLyst checks file type and image contents; renaming an unsupported or invalid file does not make it acceptable.

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How should I organize front and back card images?

Upload one front and one back per card. Pair Review shows a numbered queue and current-pair detail; use the front/back controls, move images, or remove incomplete groups. Natural filename and selection order provide initial grouping, which you must check.

  1. Select one card product for the batch; choose the concrete Disney product before uploading.
  2. Add one readable front image and one readable back image per card.
  3. Confirm the image roles and pair membership before Start review.
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How many card images does VizionLyst send with a listing?

VizionLyst prepares each listing with the reviewed front-and-back photo pair. Those two images accompany submission when available. Add any additional listing photos directly in eBay after the initial submission.

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What does Draft do?

Draft handles product selection, uploads, Pair Review, and processing progress. Choose one card product, confirm each photo pair, then select Start review. Saved listing drafts appear in List; History retains job results and available downloads.

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What is a pair group?

A pair group holds one card’s front and back photos. Every active pair needs exactly two ready images before Start review is available. Check the proposed grouping against the physical card and correct image roles or membership first.

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What happens after I select Start review?

Start review queues the valid pairs for the selected product. Draft shows durable progress while VizionLyst attempts identification and prepares reviewable listings. Saved cards become available in List; queued time and processing duration vary with the batch and provider availability.

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Can I leave the page while a Draft job runs?

Yes. Job progress is saved to your account, so you can refresh or return later. Check Draft for active work and History for saved results or stopped jobs. Inspect the current status before starting another job or choosing recovery.

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Does canceling or failing a Draft job restore my card allowance?

Canceling or failing a job does not guarantee an allowance refund. Usage is recorded before provider processing begins for each pair; attempted pairs may count even when no listing is published. Check the displayed balance and contact support about unexpected usage.

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List and publishing

What does List do?

List shows a queue of saved drafts and a detail view with card images, listing values, saving status, and pricing feedback. Open a listing to correct its details, check readiness, and choose which saved, ready listings to submit.

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What should I review before publishing?

Check the physical card and images against the identity, title, final price, quantity, condition or grade, item specifics, policies, seller location, and applicable Best Offer thresholds. Wait for saving and pricing work to finish, then submit only the ready listings you intend.

  1. Confirm the card identity, image pair, title, and item specifics.
  2. Approve the final price, quantity, condition or grade, and offer thresholds.
  3. Resolve policy, seller-location, persistence, and pricing warnings.
  4. Submit only the ready listings you intend to publish.
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Can I edit generated listing values?

Yes. Edit supported values in List’s detail view and follow the saving or retry status. Titles save after three seconds without title input, then trigger repricing. Other fields autosave after a short delay when no title is pending. Retry failed saves before submitting.

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Why can pricing refresh after I edit a listing?

Title or pricing-relevant identity edits can trigger a pricing refresh. Price and Use Suggested stay locked while title waiting, saving, and current repricing finish. After the lock clears, review the suggestion or save a valid manual price. A manual price cannot bypass an active lock.

Pricing uses available active fixed-price eBay market context. It can be incomplete or unavailable and is not sold-price proof, an appraisal, or a sale guarantee.

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How do Listing Text defaults and card-type overrides work?

In Settings → Listing Text, save Global defaults and separate title or description overrides for each card type. Each scope autosaves and has a preview. Choose Use global and confirm to restore inheritance for that section; preview AI text is a placeholder, not a generated result.

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What happens when I publish a listing to eBay?

Confirm the ready listings you choose, then keep working while List tracks submission. Confirmed successes leave the active queue and retain their available eBay identifier or link. Failed, uncertain, or changed-value results remain available for review; a click or timeout does not confirm publication. Confirm the status before retrying an unresolved submission.

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Which listings do List’s bulk actions affect?

Selected actions use your selection; without a selection, an open detail uses single-listing actions and the queue uses current-view actions. Search and All actions cover loaded matching listings in expanded batches. Submit All Ready excludes blocked listings. Review the confirmation’s targets and values; changed scope or values require fresh review.

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Why do successful listing notices disappear?

Successful submission notices clear after 20 seconds only when no pending, uncertain, failed, or changed-value review remains. Hovering or focusing the outcomes pauses dismissal; leaving starts a fresh 20-second window. Clearing a notice does not undo publication or erase the saved result. Items needing attention remain visible.

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Pricing and billing

How do cards map to billed sets?

One set is one card's front-and-back photo pair submitted for processing. This is a processing unit, not a collectible card set. VizionLyst checks the available processing allowance and records usage against the account before provider processing begins for that pair. The attempted card pair may count even if identification later fails, the job is canceled after work starts, the draft needs correction, or the seller does not publish.

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What does Remaining Sets show?

Remaining Sets shows your available card-processing balance. A trial has one 20-pair allowance, an end date, and no monthly refresh. Paid accounts distinguish the monthly base allowance from manual credits and non-expiring purchased top-ups, with the next base refresh date when applicable.

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What happens when the free trial ends?

Your account and existing work remain available at either limit. Choose a paid plan for more scans. Settings, History, existing drafts, and otherwise eligible publishing remain available. New scans are blocked, and unused trial cards do not carry into a paid allowance.

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Which plans and additional cards are available?

Monthly plans offer different processing allowances with the same available core workflow. Larger needs use Enterprise Seller terms. Eligible paid accounts can buy 25-card top-ups for $0.99 in Settings; top-ups are separate and do not expire.

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How much does processing one card cost?

Divide the monthly plan price by its included allowance for an approximate full-use cost per processed card pair. Per-pair costs are approximate software costs, separate from marketplace fees. Using fewer included cards increases the effective cost per used pair. Processing allowance does not guarantee published listings.

Starter: $5.99/month for 100 cards, about 5.99 cents per card pair at full monthly use.

Core Seller: $14.99/month for 500 cards, about 3 cents per card pair at full monthly use.

Pro Seller: $29.99/month for 1,100 cards, about 2.73 cents per card pair at full monthly use.

Power Seller: $49.99/month for 2,000 cards, about 2.5 cents per card pair at full monthly use.

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How do I change or cancel my subscription?

Open the signed-in application’s Settings → Account → Subscription and choose Manage subscription when available. Stripe shows the available changes, effective dates, and financial adjustments before confirmation. VizionLyst updates access and allowances from billing events; use app Settings for ongoing subscription management.

  1. Open Settings → Account in the signed-in application.
  2. Choose Manage subscription under Subscription to continue to Stripe.
  3. Review the effective date and financial adjustment before confirming.
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Are plan changes, cancellations, or refunds prorated?

Check Stripe’s confirmation screen for the effective date and any charge or credit; do not assume proration or a refund. Digital subscriptions and processing purchases are generally non-refundable unless checkout terms, a written agreement, or applicable law provide otherwise.

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How does the monthly savings calculator estimate time?

The calculator multiplies your monthly card volume by the reported per-card timings, then subtracts the VizionLyst estimate from the manual estimate. It models preparation through confirmed publication; the processing allowance itself counts submitted pairs even when no listing is published.

Estimates extrapolated from reported comparisons by real users, using 10 minutes per card manually and 36 seconds with VizionLyst. Timing covers prepared photos through confirmed publication, including upload, processing, review and edits; photography is excluded. Actual results vary. Monthly figures are extrapolations, not measured sustained throughput or guaranteed sales.

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Why does the calculator recommend a particular plan?

It chooses the smallest eligible monthly allowance covering your selected processing volume, using the current pricing catalog. All tiers include the available core workflow. Above 2,000 cards, Contact Us opens a larger-volume inquiry. Changing the volume alone does not start checkout or send a message.

1–100 cards: Starter, $5.99/month.

101–500 cards: Core Seller, $14.99/month.

501–1,100 cards: Pro Seller, $29.99/month.

1,101–2,000 cards: Power Seller, $49.99/month.

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Account and security

Who handles account sign-in and recovery?

The identity provider handles sign-in, verification, recovery, and available multi-factor authentication. VizionLyst checks that the verified identity belongs to an active account. Use provider recovery for sign-in problems; contact VizionLyst if the account link is incorrect.

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Will VizionLyst ask for my eBay password?

No. eBay controls its browser-based OAuth sign-in and consent screen. VizionLyst uses the authorized connection for the account workflow. Stop and contact support if a VizionLyst screen unexpectedly asks for your eBay password.

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Does connecting eBay guarantee that publishing will work?

No. Submission still depends on permissions, seller status, policies, location, category requirements, eBay validation, and provider availability. Review Settings and the listing’s failure details. Correct the blocker before retrying; repeated submission alone will not resolve it.

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How does VizionLyst handle account, card, billing, and integration data?

VizionLyst uses account information, card images, listing inputs and results, billing events, provider connections, and support information to operate the service. The Privacy Policy explains purposes, providers, retention considerations, choices, and the contact path.

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Troubleshooting

What should I do if an image will not upload?

Check that the file is a valid, readable JPG/JPEG, PNG, HEIC, and HEIF image. Retry it or remove it from the batch; failed files must not remain in an active pair. Renaming an invalid or unsupported file does not resolve validation.

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Why is Start review unavailable?

Wait for uploads to finish, retry or remove failed files, and correct incomplete pairs. Start review requires at least one valid pair, exactly two ready images in every active pair, account readiness, available allowance, and no conflicting active job.

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What should I do if a Draft job is queued or fails?

Check Draft or History before starting another job. Queued work can continue after navigation. For a failed or canceled batch, correct the reported blocker and choose Retry unfinished cards when available. Recovery preserves saved listings, edits, and original pair order; cleanup must finish before retry is enabled.

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How do I recover work and downloads from History?

Open a saved job in History to inspect results, stopped slots, and available Downloads. Open in Draft restores its context without restarting it; choose Retry unfinished cards explicitly when eligible. Exports reflect saved listings when generated. Retry an expired or unavailable download link; allow the download window if your browser blocks it.

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What should I do if a listing has no recommended price?

Finish title and identity corrections and wait for the pricing lock to clear. A recommendation can remain unavailable or fail. Inspect the pricing message, retry when appropriate, or enter and save a valid manual price after unlocking; check readiness before submitting.

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What should I do if eBay rejects a listing?

Read the listing’s failure details and check the reported fields, policies, seller location, or connection. Correct the problem and wait for saving and pricing to finish before retrying the intended listing. Provider outages or permission problems may require waiting or updating your eBay account.

  1. Read the exact failure category and safe provider message attached to the listing.
  2. Correct the applicable listing value or account-readiness problem.
  3. Wait for the correction to save, then retry only that intended listing.
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How do I contact VizionLyst support?

Use Contact or email support@vizionlyst.com. Include the affected screen, safe error message, and what you tried. Do not send passwords, authentication codes, OAuth state, provider tokens, payment-card details, or other secrets.

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